JOB DESCRIPTION

Data Center Technicians will be responsible for the safe operation of the data facilities electrical, mechanical and safety systems.  Technicians will be responsible to have a working knowledge of the facility and will be responsible for troubleshooting problems and implementing corrective actions to limit down time and deliver the highest quality of support to the customer, ensuring all demands are met. 

DUTIES & RESPONSIBILITIES

• Operate and maintain critical and non-critical data center infrastructure, equipment, and systems
• Work with a team of CFTs to deliver total availability (100% uptime) while minimizing risks
• Monitor power, cooling capacity, and environmental conditions within the data halls
• Utilize a Computerized Maintenance Management System (CMMS) as a tool to manage all planned and unplanned data center work
• Perform preventive maintenance on data center electrical and mechanical equipment
• Assist with the development, revision, and execution of approximately 200 operating procedures and preventive maintenance inspections, and perform quality control reviews to ensure accuracy, clarity, and continual improvement
• Assist with the development of Data Center standards and policies when necessary
• Resolve all electrical and mechanical issues within the Data Center quickly while minimizing risk and properly communicate issues to the appropriate chain of command
• Respond to emergencies and critical issues as necessary and work independently and as a team, according to staffing and situation, towards complete recovery
• Troubleshoot and document technical issues, escalates as appropriate, and ensure issue resolution
• Assist with planning on all corrective issues
• Assist and/or complete physical and logical installations of company services
• Maintain accurate facility data including, rounds, PM work orders, change management, etc.
• Maintain strict adherence to change control activities
• Manage assigned workflow tasks to provide timely turnaround
• Escort and work effectively with outside contractors, ensure they are abiding by critical facility work rules
• Complete facility rounds at the beginning of each shift to ensure data center and grounds upkeep
• Execute corporate and data center policies and procedures. 
• Participate in facility training programs on a regular basis
• Assist in facility operations, as required
• Participate in construction and commissioning, as directed by the CFM
• Work shifts to support 24×7 data center operation, and have flexibility in work hours to cover other shifts
• On call emergency support as required
• Adhere to all federal and local safety laws

KNOWLEDGE, SKILLS & ABILITIES

• Strong verbal and written communication skills required for working effectively with CFM, team members, vendors and customers on daily data center management
• Good written technical proficiency to support the creation and revision of process documentation (MOPs, SOPs, and EOPs)
• Above average problem-solving and analysis skills for evaluating a situation, identifying solutions, and working with leadership and teammates to resolve
• Embraces a team-based mentality by building positive morale and team spirit, supporting teammates efforts to succeed, and recognizing teammates accomplishments
• Able to function effectively and maintain focus in high-pressure situations
• Has a “can-do” customer service attitude who is conscientious and takes personal pride in their work
• Has high degree of attention to detail and completes tasks on time
• Able to follow instructions, respond to management direction, and volunteer readily when asked
• Able to handle changing needs and priorities accurately and professionally
• Able to read and understand electrical and mechanical manuals, drawings, and sketches
• Able to work proficiently and safely with hand tools and power tools Demonstrated hands-on experience installing, maintaining, and/or troubleshooting large commercial and industrial systems.

EDUCATION & EXPERIENCE

• High School Diploma
• Prior Military or Technical School Training preferred
• Five years or more experience with critical facilities/systems
• Electrical or mechanical license preferred.

PHYSICAL REQUIREMENTS

• Ability to stand, walk, sit, climb, and balance
• Ability to stoop, kneel, crouch and crawl using both arms and legs
• Ability to pick-up minimum 60 lbs.
• Ability to reach with both hands and arms
• Ability to grasp, push, and pull objects
• Ability to smell, talk and hear
• Ability to use hands and arms to reach, handle, feel, and type
• Ability to see at close and distance ranges and the ability to see and correctly distinguish color
• Ability to work inside and outside\

WORK CONDITIONS

• Must work on-site
• Must be willing to be part of the after-hours contingency / emergency protocol.
• Must wear appropriate PPE.
• Must possess a valid state-issued driver’s license